Contact the LUSU Benefits Administrator healthbenefits@lusu.ca 

The Student Health Plan Portal is where you manage your LUSU Health & Dental Plan enrollment online. Depending on your eligibility, you can use the portal to:

• Opt-in to the Health & Dental Plan
• Opt-out of the Health & Dental Plan
• Add eligible dependents to your coverage
• View the status of your applications
• View your coverage
• Access on campus services and supports

To access the Student Health Plan Portal, visit the link  (Available September 1)

• Check Your Lakehead Email
  First-time users will receive a welcome email before registering. Check your inbox and spam folder.

• Complete Registration
  First-time users click “Register” and follow the on-screen steps to create your account. You will need your Student ID and University code to complete this process.
  LSU+StudentID: LSU123456

• Click the Register button on the portal login page.
• Enter your student ID with your University code (LSU1234657)
• Verify your identity using the information on file.
• Create a secure password.
• Create security questions.

• Apply to Opt-In (single coverage or add dependents) or Opt-Out
  Once registered, complete the “Waiting Event” in the portal. The option available will depend on whether the Health Plan fee has been charged to the Lakehead University student account.

• If the LUSU Health & Dental Plan fee has been charged:
  • Student is already enrolled in single coverage. The Opt-In option can be used to add eligible dependents to the plan.
  • Student can complete the Opt-Out application and provide the required proof of comparable coverage.
• If the Health Plan fee has not been charged: 
  • The student can use the Opt-In option to apply for single coverage and/or add eligible dependents.

Important: The options available in the portal are based on the student’s current registration status at Lakehead University and whether the LUSU Health & Dental Plan fee has been charged to their student account. Please review “Why Don’t I See The Correct Options to Opt-In Or Opt-Out in The Student Health Plan Portal?” if you do not yet see the correct options. 

Who do I contact if I need help?

If you need help accessing the website, please contact healthbenefits@lusu.ca  

The Student Health Plan Portal is where you manage your LUSU Health & Dental Plan enrollment online.

Depending on your eligibility, you can use the portal to:

• Opt-in to the Health & Dental Plan
• Opt-out of the Health & Dental Plan
• Add eligible dependents to your coverage
• View the status of your applications

Please note: The options available in the Student Health Plan Portal are based on your eligibility and whether your Health & Dental Plan fee has been confirmed in the system. It may take approximately one week to update after your Health & Dental Plan fee has been applied to your tuition. 

GreenShield+ is where you manage your Health & Dental Plan benefits after you are enrolled. You can:

• Submit claims
• View your coverage and benefit balances
• Access your digital benefit card
• Check the status of your claims

The options available in the Student Health Plan Portal are based on your eligibility and whether your Health & Dental Plan fee has been confirmed in the system. If you have recently been charged for the Health & Dental Plan through your tuition, it may take approximately one week for the Student Health Plan Portal to reflect this information. Please allow approximately one week for the portal to update before submitting your application.

If the Final Date to Register (Add) in September has passed and the correct option is still unavailable in the Student Health Plan Portal, contact healthbenefits@lusu.ca immediately before the applicable opt-in or opt-out deadline. Late applications cannot be accepted.

During this time, you may experience one of the following:

• If you have already been charged for the Health & Dental Plan through your tuition and are adding dependents, your application may temporarily include the cost of single student coverage because the charge has not yet been reflected in the Student Health Plan Portal. Please allow approximately one week for the portal to update before submitting your application.
  If you are not eligible to be charged for the LUSU Health & Dental Plan through your tuition, you must include single student coverage for yourself when submitting an application to add your dependents.

• If you are trying to opt out, the opt-out option may not yet be available because your enrolment has not been updated in the portal. The opt-out option will only become available after your Health & Dental Plan charge has been updated in the portal. If you have recently been charged for the plan, please allow approximately one week for the update to occur before attempting to opt out. Please wait approximately one week before submitting your application. 

• Fall/Winter students: September 1, 2026 – August 31, 2027
• Winter students: January 1, 2027 – August 31, 2027

Inactive period notice:  New plan members will have an inactive period at the start of each coverage period while enrolments are finalised. This process takes approximately 8 – 10 weeks from the start of the coverage period. Once complete, students enrolled in the plan will receive an activation email with instructions to access GreenShield+, their benefit ID card and coverage details, and submit eligible claims.

View and download the benefits booklet here.

Undergraduate students who are registered in at least 3.75 FCE and fully registered for both the Fall and Winter terms in at least 3.75 FCE by the Final Date to Register (Add) in September.

If eligible, the LUSU Health & Dental Plan fee $437.00 (with your campus billing code: SMEDF, SMEDO, SMEDG, or SMEDB) will automatically appear on your statement of account in your tuition breakdown. 

Coverage for all eligible students becomes active after LUSU receives the final enrolment information from Lakehead University and all opt-in and opt-out applications have been processed. This typically occurs approximately 8–10 weeks after the opt-in and opt-out period closes.

Once your enrolment has been processed, you will receive an activation email with instructions on how to access your benefits, submit claims, and register for the GreenShield+ if you have not registered before in previous years.

Each September there is an inactive period while enrolments, opt-ins, opt-outs, and the final student list are processed.

Eligible claims incurred after September 1 can still be submitted once your plan becomes active. 

Once your enrolment has been processed, you will receive an activation email with instructions on how to access your benefits, submit claims, and register for the GreenShield+ if you have not registered before in previous years.

You must opt in if you are not automatically billed. This includes:

• Undergraduate students taking fewer than 3.75 FCE
•  Graduate/Master’s students
• New Winter term students
• Some Co-op students
• Some sponsored Indigenous students
• Undergraduate students who were not fully registered for both Fall and Winter by the September registration deadline
• Students with documented disabilities who are taking a reduced course load are not automatically billed if registered in fewer than 3.75 FCE and must also opt in.

If you’re unsure, contact healthbenefits@lusu.ca before the opt-in deadline.

Students who are not automatically enrolled in the LUSU Health & Dental Plan may be eligible to opt in during the applicable enrollment period.

To opt in:

• Register and login to the Student Health Plan Portal. (Link available September 1). See “How Do I Register For And Access The Student Health Plan Portal?” for registration instructions. 
• Select Opt-In.
• Complete and submit the online application and submit your payment during your applicable enrolment period.

Opt-in periods:

• Fall start students: September 1 – September 30
• Winter start students: January 1 – January 31

Applications must be submitted through the Student Health Plan Portal during the applicable opt-in period. There are no extensions to the opt-in deadlines.

Opt-in eligibility is strictly limited to the applicable academic term. The Fall opt-in period is available only to students enrolled in the Fall or Fall/Winter terms. The Winter opt-in period is available only to students enrolled in the Winter term.

Health & Dental Plan coverage does not become active immediately. Coverage becomes active after LUSU receives the final enrollment information from Lakehead University and all opt-in and opt-out applications have been processed. This typically occurs approximately 8–10 weeks after the opt-in and opt-out period closes.

Once your enrollment has been processed, you will receive an activation email with instructions on how to access your benefits, submit claims, and register for the GreenShield+ Portal.

All opt-in insurance premiums are final and non-refundable.

If you do not see the correct opt-in options in the Student Health Plan Portal, please refer to “Why Don’t I See the Correct Options to Opt-In or Opt-Out in the Student Health Plan Portal?” This may occur while your student account information is being updated in the portal.

There are no extensions to the opt-in or opt-out deadlines. If assistance is required, including confirming whether the Health & Dental Plan fee has been assessed or completing the opt-in or opt-out process, contact healthbenefits@lusu.ca during the applicable enrolment period. Late opt-in or opt-out requests cannot be accommodated under any circumstances, as these deadlines are established by the insurance provider. Processing late applications would require LUSU to submit false information to the insurance provider and would constitute insurance fraud.

• Student (single) coverage: $437.00
• Dependents: $437.00 per dependent. There is no additional charge for five or more dependents.

Opt-in eligibility is strictly limited to the applicable academic term. The Fall opt-in period is available only to students enrolled in the Fall or Fall/Winter terms. The Winter opt-in period is available only to students enrolled in the Winter term.

All opt-in insurance premiums are final and non-refundable.

Yes. Students enrolled in the plan may add eligible dependents during the applicable opt-in period by paying the required dependent fee.

Opt-in eligibility is strictly limited to the applicable academic term. The Fall opt-in period is available only to students enrolled in the Fall or Fall/Winter terms. The Winter opt-in period is available only to students enrolled in the Winter term.

All opt-in insurance premiums are final and non-refundable.

Coverage for all eligible students becomes active after LUSU receives the final enrolment information from Lakehead University and all opt-in and opt-out applications have been processed. This typically occurs approximately 8–10 weeks after the opt-in and opt-out period closes.

Once your enrolment has been processed, you will receive an activation email with instructions on how to access your benefits, submit claims, and register for the GreenShield+ if you have not registered before in previous years.

If you have comparable health and dental coverage, you may be eligible to opt-out during the annual opt-out period. Before applying, please review the Health & Dental Plan Opt-Out Policy to confirm that your existing coverage qualifies.

• Opt-out period: September 1 – September 30
• Applications must be submitted every year.
• There are no deadline extensions to the opt-out deadline.
• Before you opt-out please review the LUSU Health & Dental Plan Opt-Out Policy

How to access and complete the opt-out application: 

1. Review the LUSU Health & Dental Plan Opt-Out Policy
2. Register and login to the Student Health Plan Portal. (Link available September 1). See “How Do I Register For And Access The Student Health Plan Portal?” for registration instructions. 
3. Gather your current health & dental insurance details. 
4. Select Opt-Out. 
5. Complete and submit the online application. 

If you are not able to access the opt-out application in the Student Health Plan Portal

Please refer to “Why Don’t I See the Correct Options to Opt-In or Opt-Out in the Student Health Plan Portal?”. This may occur while your student account information is being updated in the portal.

Applications containing intentionally false information will be denied

Applications containing inappropriate language (including profanity, abusive, threatening, or harassing comments) may be referred to the Office of Student Conduct under the Student Code of Conduct Non-Academic Policy. Information submitted must be accurate and complete to avoid denial of the opt-out application.

There are no extensions to the opt-in or opt-out deadlines. If assistance is required, including confirming whether the Health & Dental Plan fee has been assessed or completing the opt-in or opt-out process, contact healthbenefits@lusu.ca during the applicable enrolment period. Late opt-in or opt-out requests cannot be accommodated under any circumstances, as these deadlines are established by the insurance provider. Processing late applications would require LUSU to submit false information to the insurance provider and would constitute insurance fraud.

Proof of Comparable Coverage

• Private health insurance plans, provide:
  • Name of insurance provider;
  • Group or policy number (if applicable); and
  • Certificate or plan member ID number.

• Non-Insured Health Benefits (NIHB), provide one of the following:
  • Indian Status Card number; or
  • NIHB Client Identification Number or equivalent

The following government-sponsored health insurance programs do not qualify as comparable coverage:

• OHIP / Provincial Health Insurance Plans
• UHIP
• OHIP+
• Canadian Dental Care Plan (CDCP)

Only in limited circumstances.

Students who drop below 3.75 FCE before the September Final Date to Register (Add) may request a fee removal by contacting the LUSU Benefits Administrator no later than September 30. Please review the Health & Dental Plan Opt-Out Policy for fee removal information.

Yes. In many cases, you can coordinate benefits with another health plan (such as a work, parent, or spouse’s plan) to reduce your out-of-pocket costs.

Claims are submitted first to the primary insurer, then any remaining eligible expenses can be submitted to the secondary plan. Total reimbursement cannot exceed 100% of the expense.

• Once your plan is active, you can:
• Have healthcare providers submit claims directly.
• Submit claims yourself through GreenShield+ online or the mobile app.
• Mail claims to GreenShield using a claim form.

LSU + Your Student Number + -00

Example: LSU1234567-00

You’ll need this number to register for GreenShield+ and when visiting eligible healthcare providers.

Once your plan is active and you have registered for your GreenShield+ account, you can:

• View your digital benefit card
• Submit claims
• Track claim history
• Check coverage before receiving treatment
• Access your benefits booklet

No. Students beginning studies in the Spring or Summer cannot enroll at that time. They must wait until the appropriate Fall or Winter enrolment period, depending on when they begin eligible studies.

International students should review the information on this page to understand the difference between UHIP and the LUSU Health & Dental Plan.

There are two different types of health insurance plans for Lakehead University International Students: 

LUSU Health & Dental Plan through the student union

• Our plan provides coverage for services that are not usually covered by UHIP.

UHIP through Lakehead University 

• Covers students for hospital, medical clinic and doctor visits, medical tests, surgery, etc. All international Undergraduate and Graduate students are automatically enrolled.
• Contact: uhip@lakeheadu.ca  for more information.