Thunder Bay uPass

How do I pick up my bus pass?

To pick up or opt-in to the uPass visit the side window of the LUSU Office (SC0001) Monday to Friday between:

  • 8:45am - noon or 
  • 1:00pm - 4:15pm
Please email if you need to make special arrangements or if you have any questions.

When picking up your uPass

Please make sure you bring the following with you:

  1. Your Student ID. We cannot provide a uPass to anyone who is not present, in person, with their pass.


  • Masks are mandatory on campus and at the LUSU service window
  • We cannot provide a uPass to anyone who is not present, in person, with their  Student ID and COVID-19 VACCINE PASSPORT and DAILY SCREENING
*** NOTE: any changes to the uPass schedule will be noted on the Services Calendar.


The uPass opt-out closed on September 30. Refunds cheques will be processed shortly. An email will be sent to your account when your cheque is mailed to you.

What you will need to opt-out:

  • Proof of address (utility bill, rental/lease agreement, etc) 
  • Copy of your statement of fees showing the uPass fee charged on your student account 
  • Proof all classes are online 
  • Mailing address for your refund cheque 

Approved applicants will receive their uPass Fee refunded to them approximately 6 to 8 weeks after the opt-out closes to allow for all applications to be processed and cheques to be issued.

Who can opt-out?

If you confirmed that you have been automatically charged the uPass in your tuition and you:

  • Dropped to part-time status before September 30th 
  • Reside outside of the transit service area during the fall/winter terms
  • Or you are a student with a disability who requires alternate means of transportation 

You can apply for a refund between August 15th and September 30th.

 Apply for Refund



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SC0001-955 Oliver Road, Thunder Bay, ON P7B 5E1 | OA1027-500 University Avenue, Orillia, ON L3V 0B9

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